Booking Terms

• Details Auto Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
• All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes.
• We cannot guarantee any firm times when accepting your booking.
• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
• Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
• We reserve the right to take debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square.
• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
• All vehicles are cleaned at the customer’s own risk.
• Service requests are not guaranteed at time of booking and may be canceled at any time at the sole discretion of Details Auto Detailing. Details Auto Detailing reserves the right to refuse service to anyone.
• Details Auto Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing.
  

 

Pricing Terms & Conditions

• Details Auto Detailing reserves the right to charge a NON-REFUNDABLE 20% security deposit at the time of booking, applied to the total cost of services rendered. 
• Details Auto Detailing reserves the right to charge an hourly rate of $100 (or proportion thereof) for any work that is not within the boundaries of the booking.
• A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
• Our prices are based on detailing type, type of vehicle and condition of the vehicle and will be advertised as a STARTING price.
• Details Auto Detailing reserves the right to charge each vehicle according to its condition and the type of vehicle.
• Details Auto Detailing reserves the right to amend any price during the detailing should it differ from the original estimate.

 

Communications

• Details Auto Detailing will send you SMS text messages to confirm your service request and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Details Auto Detailing is not responsible for any of these potential costs.
• Details Auto Detailing may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
• All inbound and outbound customer service calls may be recorded for quality assurance.

 

Cancellation Terms & Conditions

• Details Auto Detailing requires 24 hours notice to cancel any booking/detailing service.
• Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% to reschedule and forfeiture of security deposit.
• Details Auto Detailing reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
• Details Auto Detailing reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
• We will wait 15 minutes past your scheduled appointment time before canceling the appointment and moving on with our next project.

 

Service Guarantee

• If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost and discretion refund or redo the uncompleted or unsatisfactory portion of the service.
• Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Details Auto Detailing voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
• Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.
• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
• Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
• Only services included in your order and additional services authorized by Details Auto Detailing are covered under our service guarantee. Any services not authorized by Details Auto Detailing are at customer’s own risk.
• Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Details Auto Detailing.
• Any claims must be filed within 24 hours of the completion of the service by emailing ([email protected]).

 

Item Removal

• All personal items and large trash items are to be removed from the vehicle prior to dropping off.
• All car seats and booster seats should be removed from the vehicle.
• Glove compartments and glove boxes with personal items will not be cleaned. We will clean around that area.
• We are not responsible for lost items.
• A minimum $25 fee will be added to jobs if the above is not satisfied.

 

Vehicle Integrity

• Your vehicle is expected to withstand standard detailing practices like compressed air, vacuuming, and power washing.
• Details Auto Detailing is not responsible for damage to your vehicle from worn parts (Example: Late 2000’s GM vehicles with the radio/hvac controls that peel off or bubbling paint)
• We will do our best to work around problem areas if these areas are brought to our attention prior to detailing.
• Doors will be open during the detailing process, Details Auto Detailing is not responsible for discharged batteries. Please confirm after pick up all internal lights are in the off position.

 

Night Drop Off/Vehicle Pick Up

• There is a night drop box for keys located next our door.
• Do not block overhead doors. (ours or Next Level Performance)
• Please park vehicle on the south side of the parking lot (By the fence and end of building)
• Pick up is between 4pm and 5pm. We like to allow the vehicle to air out as much as possible before pick up.
• Vehicles not picked up before the end of business hours (5:00pm) will be available to pick up the following business day.
• We will not wait around for you if you do not communicate with us, please contact us if you are running late.  We can arrange late pick up but communication is key.